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We spent 8 wonderful days (20–27 June 26) on the Hondius … Unfortunately, our luggage got stuck at Oslo Airport, which was all the more unfortunate as it could only be delivered to Longyearbyen a day later. We contacted Oceanwide straight away and were informed very quickly that we should enjoy our day in Longyearbyen, that they would collect the luggage from the airport themselves, and that the ship would not leave the harbour until the luggage was on board. We did buy a few warm items just to be on the safe side …, but in the end everything worked out perfectly and with such discretion that none of the passengers noticed a thing … The trip was perfect from start to finish and everything was organised very professionally … nothing to complain about. As well as seeing plenty of other wildlife, we were also lucky enough to observe a pair of polar bears relatively closely for quite some time from the safety of the ship … Wonderful memories …
Het was een geweldige reis!! De tijd heeft voor ons stilgestaan,alle ruimte hebben wij gekregen om van al het moois te genieten.Het team heeft er alles aan gedaan om ons met de allermooiste herinneringen naar huis te laten terugkeren.En dat is gelukt!!Een ijzersterk team met zoveel kennis en passie niet in woorden uit te leggen.Ook het restaurant was geweldig...de passie van de kokwas terug te zien en te proeven aan het eten.De kamer was prima en ook heel belangrijk ...we hebben heerlijk geslapen. Wij willen jullie allemaal nogmaals bedanken voor deze mooie reis. We genieten er nog elke dag van na.
The animal and landscape sceneries we're great nur the chinese guests being noisy and chaotic was very disappointing, annoying and shocking to me.they didn't respect nature and I hardly could enjoy the silence of the Arctic as advertised. The food and crew was adorable.
We recently joined an Arctic cruise with Oceanwide Expeditions and were disappointed by several aspects of the experience. The ship lacked basic amenities, including an elevator. Most of our group were seniors aged 70+, and the constant need to climb multiple flights of stairs for drinking water, meals, and excursions was exhausting. There were no accommodations offered for older guests or those with mobility challenges. Meal service was poorly managed, with only one-hour windows and all passengers eating at the same time. This led to long lines and, on several occasions, the buffet was cleared before we reached the front. Staff were often unaccommodating and unresponsive to concerns. For an expedition of this caliber, the lack of accessibility, organization, and guest care was disappointing. We hope Oceanwide makes meaningful improvements for future guests. We did enjoy the expeditions and the guides leading those activities.