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privacy policy

Privacy Policy

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data. It also tells you how you can contact us if you have questions about your personal information.

Oceanwide-expeditions.com offers online travel-related services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. oceanwide-expeditions.com may amend the Privacy Policy and Cookies Policy from time to time, so visit these pages regularly to stay up to date. If you disagree with this Privacy and/or Cookies Policy, you should discontinue using our services.

What kind of personal information does oceanwide-expeditions.com use?

When you make a reservation, you'll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous orders and manage future requests.

When you visit our website, even if you don't make a booking, we may collect certain information, like your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you're using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, and latitude/longitude details. When you make a booking, our system registers through which means and from which websites you've made your reservation.

We may also receive information about you when you use certain social media services.

Why does oceanwide-expeditions.com collect, use and share your personal data?

Reservations: First and foremost, we use your personal data to complete and administer your online booking.

Customer Service: We provide international customer service from our offices in more than 5 languages. Sharing your details with our customer service staff allows us to respond when you need us.

Traveler Reviews: We use your contact information to invite you by email to write a guest review after your voyage. This can help other travelers choose the vayage that suit them best.

Account Administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future requests more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see voyages you've searched for before, and see other information you've provided about voyages and destinations. It also allows you to see any reviews you've submitted about destinations you've been to. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice. The type of information you can share in this way includes your photo, the names of places you've stayed in, your lists, your reviews and other information about voyages and destinations.

Marketing Activities: We also use your information for marketing activities, as permitted by law. For example:

When you make a booking with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. With your consent—if consent is required under local law—we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter, or you can administer your subscriptions through your account (if you've created one).

Based on the information you share with us, individualized offers may be shown to you on the oceanwide-expeditions.com website, in mobile apps or on third-party websites, including social media sites. These might be offers that you can book directly on the oceanwide-expeditions.com website, or third-party offers or products we think you might find interesting.

Other Communications: There may be other times when we get in touch with you by email, traditional mail, phone or text message, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you've made.

If you haven't finalized a booking online, we may email you a reminder to continue with your booking. We believe that this additional service is useful to you because it allows you to carry on with a booking without having to search for the voyage again or fill in all the booking details from scratch.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with oceanwide-expeditions.com.
We may also send you other material related to your booking, such as how to contact oceanwide-expeditions.com if you need assistance while you're away, and information that we feel might be useful to you in planning your trip or getting the best out of your stay aboard of of our ships. 

Market Research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

Fraud Detection and Prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

Improving Our Services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How does oceanwide-expeditions.com use social media?

We use social media to promote, improve and facilitate our services. For example, we integrated social media plugins into the oceanwide-expeditions.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, oceanwide-expeditions.com uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with oceanwide-expeditions.com. When you register with a social media app, you'll be told which information will be shared with oceanwide-expeditions.com. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates things like personalizing our website to suit your needs, connecting you with your friends on travel destinations, and analyzing and enhancing our travel-related services.

We may also enable you to sign in to oceanwide-expeditions.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does oceanwide-expeditions.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

The Voyage You Booked: In order to complete your booking, we need to transfer relevant reservation details to the authorities of the destination you've booked. This may include information such as your name, your contact details, the names of passengers traveling with you and any preferences you specified when making a oceanwide-expeditions. This information may also be used by oceanwide-expeditions.com to give you personalized offers related to the booking. 

Your Local oceanwide-expeditions.com Office: In order to provide the best service to our customers and distribution partners worldwide, your details are shared with local oceanwide-expeditions.com employees/partners. 

Third-party Service Providers: We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating booking payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent Authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Business Partners: We work with business partners around the world to distribute or advertise voyages and to help our business partners distribute and advertise their travel-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make a reservation on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make a reservation on a business partners’ website, please read the privacy policies on these business partners’ websites for more information.

How does oceanwide-expeditions.com use mobile devices?

We use a version of our regular website that has been optimized for mobile. This mobile website processes the personal details you give us in much the same way as our website does. With your consent, we may send you push notifications with information about your booking.

How does oceanwide-expeditions.com use passenger reviews and other destination-related information you share with us?

After your voyage booked through us, you'll be invited to submit a review. This invite may ask for information about the destination, the ship, and the things to do/see. If you don’t want to use your name with the review, you can use a screen name (which you can choose in your user account), or the review can be displayed on the website anonymously. By completing a review, you're agreeing that it can be displayed on, for example, the relevant destination page on our website or in our social media accounts, to inform other travelers about the quality and services of Oceanwide Expeditions.

We make great efforts to protect the information you give us. Any information, including personal information is stored and used carefully and will not be shared with unauthorised third parties. 

Security

What security procedures does oceanwide-expeditions.com put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

Your credit card details—when they're needed as part of the booking process—are stored by us for a maximum of 30 days. After that, your credit card data will either be permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. However, you may have opted to store your credit card details in your user account; in that case, your credit card details will be stored in hashed form, but without the last four digits of your credit card number.

Children

The services offered by oceanwide-expeditions.com are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

Contact

How can you control the personal data you've given to oceanwide-expeditions.com?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at marketing@oceanwide-expeditions.com. Please write "Request personal information" in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

If the personal information we have for you is incorrect, we'll update it at your request. If you do not want to use oceanwide-expeditions.com services anymore, you can ask us to block your personal data from being used again. You can delete your user account at any time by signing in on the oceanwide-expeditions.com website, going to the “Login” page, and choosing to remove your account in the settings. You can unsubscribe from the oceanwide-expeditions.com newsletter at any time by using the “Unsubscribe” link included with each newsletter. Requests to update, block or remove personal data can be made by sending an email to marketing@oceanwide-expeditions.com. Please note that we may need to retain certain information, for example for legal or administrative purposes, such as record keeping, to process claims or to detect fraudulent activities.

Who's responsible for the processing of personal data on the Booking.com website and apps?

Oceanwide Expeditions B.V. controls the processing of personal data on its website. Oceanwide Expeditions B.V. is a private limited liability company, incorporated under the laws of the Netherlands and has its office at Visserijkade 5, 4382 ZA Vlissingen, the Netherlands. If you have any suggestions or comments about this privacy notice, please send an email to marketing@oceanwide-expeditions.com.

Last updated, July 2015

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