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I cannot say that I dis not enjoy the experience as we visited some new places and the environment with other customers was very good. Food was also great. However I cannot say the same for one rude female guide who needs to improve her social skills. Her comments were not apropiated and she was ridiculously strict when approaching the animals. I was in her boat when we spotted the polar bear but she said we could not go closer as she had to be in the last posiition of the zodiac in order to check all the other were ok. It is extremely unfair betweeen the customers as we paid the same amount of money. This was really frustrating. Furthermore, there was not any kind of rotation between zodiacs, some of them half distance from the animals that us . We have been always 3-4 times further that legal distance to the animals. Protecting the animals is not only about distances. Photography options in the tour were 0. Even during the trekkings we had not time to take pictures as we were always in a hurry because a polar bear who find us....... I dont know why it is called expeditions as we did not focus in animals at all and the trekkings were very short and not for real artic experiences. In my view you have to improvefew things in order to attrack younger people to this cruises. For now, thats an experience for old a chinese people that may be impressed with anything.
Plancius - [ ] No tv except for web camera on the ships deck - [ ] WIFI needs improvement; it doesn't work in cabins - [ ] I paid $260 € for Internet access. It is a little frustrating that I paid $1500 more than passengers who bought a ticket days before we left the dock and they got the same type of room as me. That $1500 should have been used to buy internet time or refunded. - [ ] The lounge benches need to be reupholstered. They are covered in pleather. Whereas real leather would last longer and look good. - [ ] The activities were great. It was a once in a lifetime experience. The zodiac drivers knew just where to look for wildlife. - [ ] The food was excellent. Jerrica had a smile on her face constantly. She knew everyone by name. That is a talent! - [ ] The cabin steward was awesome. - [ ] I learned something new from every lecture. The staff who gave the talks were confident and competent. - [ ] I did not like passengers and staff smoking while we were loading the zodiacs; that should be a no smoking area. - [ ] I was happy you sold waterproof pants. - [ ] The barbecue was a pleasant surprise. - [ ] Overall the staff, accommodations, attention to detail, was beyond