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We recently joined an Arctic cruise with Oceanwide Expeditions and were disappointed by several aspects of the experience. The ship lacked basic amenities, including an elevator. Most of our group were seniors aged 70+, and the constant need to climb multiple flights of stairs for drinking water, meals, and excursions was exhausting. There were no accommodations offered for older guests or those with mobility challenges. Meal service was poorly managed, with only one-hour windows and all passengers eating at the same time. This led to long lines and, on several occasions, the buffet was cleared before we reached the front. Staff were often unaccommodating and unresponsive to concerns. For an expedition of this caliber, the lack of accessibility, organization, and guest care was disappointing. We hope Oceanwide makes meaningful improvements for future guests. We did enjoy the expeditions and the guides leading those activities.