Huge disappointment with the trip!!

Our trip to Greenland was a disaster. Not one day of the itinerary was achieved and definitely no Bowheads or large icebergs where seen. We were rerouted to Sisimiut with no warning to meet up with the boat that had failed to make it to Aasiaat, our planned destination. We understand that once on the planned trip nothing is guaranteed, but we didn’t even make it to the start point. We therefore spent a week on board a boat that travelled no more than a few miles around various local fiords to spot Canada geese and Mallard ducks! We did see a few distant Humpbacks and a sole Minke whale, but nothing that we were expecting. Most of our fellow guests were seasoned travellers and in a number of cases, like ourselves, to the polar regions. The majority were desperately upset to have wasted their money on a totally different trip than promised in a location miles away from where we wanted to be. Our main issue is that Oceanwide must have known about the ice situation at least a week before and made no attempt to inform us. An alternative plan should have been devised. The service and reaction of the crew didn't in anyway compensate for the disappointment of the trip!